SHIPPING & RETURNS

By completing a purchase with Glazed Gel Nails, you are agreeing to our shipping and delivery policy.

 

ORDER FULFILLMENT

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Most orders are processed within 1-3 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.

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SHIPPING RATES

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• USPS Standard Shipping: $5.00

• USPS Standard Shipping on orders over $15: FREE

• FedEx Two Day Shipping: $12.00

• FedEx Next Day Shipping: $30.00

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Please note that original shipping will not be refunded for any returns. 

 

SHIPPING

You may track your order at any time using the tracking number we provide to you after your order has been processed and shipped.

For USPS Standard Shipping, orders are shipped out through USPS, allowing us to offer fast delivery of items in 3-5 business days (excluding processing time) within the US.

For Two Day Shipping and Next Day Shipping, orders are shipped out through FedEx. Orders must be placed Monday through Friday by 1:00 pm EST; otherwise, they will be processed on the following business day. Please keep in mind that FedEx delivers Monday through Friday only. Please also note that expedited shipping cannot be offered for P.O. Boxes.

*Please note that for all orders above $100.00, a signature will be required upon delivery.

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DAMAGED ORDERS

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Claims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to letstalk@glazedgelnails.com, with images of the damaged products. Claims received after 5 business days of delivery will not be processed. Please keep all damaged packaging materials, including the box and all inside contents. Glazed Gel Nails will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.

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HOLIDAY SHIPPING

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The holiday buying season causes a spike in shipments, which can overwhelm carriers and delay packages. At Glazed Gel Nails, we make every effort to process and ship your purchase swiftly, however, we cannot be held responsible for delays in transit during the holiday season. Please shop early to ensure your items are delivered on time.

 

LOST ITEMS

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Please note that we are not responsible for any lost items. We understand that sometimes things can get lost along the way. If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address! If your address and information are correct, please check with your local post office. 15 days after the initial delivery, you will be able to file a missing mail search with USPS. We will need for you to share this search ID in order to assist you further. Please reach out to Customer Service within one monthof the delivery date indicated within your tracking link. Inquiries submitted after one month will not be accepted.

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STOLEN ITEMS

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Please note that we are not responsible for any stolen items.

If your package was stolen, please file a mail theft claim with USPS, as well as a complaint with your local police station.

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FAILED DELIVERY

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If your order is returned to us due to failed delivery, we will process a return for your order. Please note that any shipping fees will not be refunded if the order was returned due to an error on the customer’s part.

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INTERNATIONAL CUSTOMERS

Unfortunately, we do not ship internationally at this time.